1
1 – Major improvement necessary
Food Hygiene Rating Scheme (FHRS)
Inspected 27 September 2026
Inspection findings
- Hygienic food handling
- Major improvement necessary (score 20)
- Cleanliness and condition of facilities and building
- Good (score 5)
- Management of food safety
- Major improvement necessary (score 20)
These component scores use a separate scale where lower is better. The overall rating above is the published result; it is never worked out from these scores.
Address
78 Queen StreetCathaysCardiffCF10 2GR
Business right to reply
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We have a number of existing systems specifically designed to prevent these issues, including:</div>
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&bull;<span style="white-space:pre"> </span>Digital HACCP monitoring system</div>
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&bull;<span style="white-space:pre"> </span>Production Control System to manage product holding levels, temperature, availability and quality</div>
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&bull;<span style="white-space:pre"> </span>Digital Manager Control Systems and Structured Manager Travel Path mapping to identify and correct issues during the shift</div>
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&bull;<span style="white-space:pre"> </span>A comprehensive Food Safety Policy and manual that stipulates our FIFO and date-control standards for stock rotation and secondary shelf-life management</div>
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&bull;<span style="white-space:pre"> </span>Scheduled cleaning and deep-clean schedule, supported by a management verification system.&nbsp;</div>
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&bull;<span style="white-space:pre"> </span>Level 3 Food safety training and certification for our managers and our team members</div>
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&bull;<span style="white-space:pre"> </span>An internal and third-party Food Safety &amp; Brand Standard auditing system.</div>
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Following the inspection, we completed a full review of the findings and implemented a comprehensive corrective and preventive action plan. This included strengthening management accountability, reinforcing daily food safety verification, additional management and team training, increased Regional and Operations Excellence oversight, and further internal food safety auditing.</div>
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A follow-up internal food safety inspection was conducted on 14 October and identified no Low or Critical findings. We have also completed further Food Safety training with the Cardiff management team and introduced a Food Safety Inspection Tool Kit to support continued verification of standards.</div>
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Our focus is on ensuring the improvements made are fully embedded into the restaurant&rsquo;s normal day-to-day operation and that a strong food safety culture is consistently maintained.</div>
About this record
- Inspection date
- 27 September 2026
- Data checked
- 3 November 2026, 03:01
- FSA extract
- 3 November 2026
- First seen
- 6 October 2026, 20:39
- FHRSID
- 1366774
- Council ref.
- 779472
Changes observed by Food Ratings
- Rating changed 2 November 2026, 03:01
4 (Good) → 1 (Major improvement necessary) · inspected 27 September 2026
- Details updated 28 October 2026, 03:01
Changed: right to reply
- Details updated 26 October 2026, 17:31
Changed: new rating pending
A rating reflects the published inspection result. It is not a guarantee of conditions today. Food Ratings does not provide menus, opening hours, allergy advice or reviews.
